Replacement

We want our customers to be completely satisfied with every item that they purchase from PetPost.

So we understand that there may be times when you will need to return a product that you have purchased from us.

A replacement product may be sent to you if;

• You have received an incorrect item/s in your order
• You have received a damaged or faulty item 
• You are returning food that is covered under our palatability guarantee

Eligible items purchased online can be returned for a replacement product by following the below steps.

How to return an item for replacement:

1. Submit a Returns Request Form.

2. Should your order or product issue not fall within any of the listed return reasons, please fill in the Return Request Form with the reason 'Other' and provide more information in the description section.

3. Once submitted, you will be given a ticket ID via email (your support ticket).

4. Our Customer Experience Team will assess and respond to your returns request via your support ticket. A photo is required for any faulty/damaged, incorrect, or palatability items.

5. Depending on the assessment by our Customer Experience Team, if we require the item to be returned to us you will either be provided with a returns label or notified a courier has been booked for collection.

For further assistance or if you have any questions regarding your return, please reach out to our friendly Customer Experience team