Why am I not receiving order or account-related emails from PetPost? 

Some email providers will security screen incoming emails. This means that some emails can be blocked by the servers and will never reach an inbox or junk folder.

What can I do to fix this? 

You may have to whitelist our domain @petpost.com.au with your email provider to add our domain to a safe sender list. This will ensure that emails will come through to either your inbox or junk folder. 

As the process may be different for each email provider, please reach out to your email provider if you are unsure how to complete this process. 

If you have any further questions, please reach out to our friendly Customer Service team.